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Case Study Healthcare Technology

Data insights for healthcare engagement

The Challenge

The objective of our client was to create new and maintain meaningful engagements with healthcare technology buyers and influencers, a typically competitive landscape where many technology organisations struggle to engage.

The Solution

We worked with our client to develop custom research and use data insights to effectively engage top to the middle of the funnel – from creating awareness, initiating engagement to guiding healthcare technology buyers effectively through the funnel, transitioning into loyal customers.

  • Brainstorm and identify the key areas of interest the study should focus on from data interoperability standards to challenges faced. Identify key personas.
  • Using our analyst experts and best practices build an effective study questions. Then conduct 200 telephonic interviews with pre-qualified respondents in Australia and New Zealand.
  • Maximise investment and use data insights to create key marketing assets to complement the buyers journey from easy to digest data via infographics to whitepapers.
  • Turn data insights in thought leadership.

Output:
Persona Enhancement & Key Data

Data gathered from the study enabled the further development of key personas with a detailed understanding of their key challenges and needs.

A sample of the data points collected in this study can be seen below:

 List title not bold:

  • Business and technology priorities.
  • 3 main technology areas of focus in the next 12 months.
  • Digital transformation needs status.
  • Type of data analysed by personas.
  • Identify Public vs Private hospitals and geographical locations.
  • Rate the level of trust the organisation has with data.

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Output:
Study Report & Analyst Q&A

Research Report: Delivered as a ppt report (in pdf format) authored by Ecosystm lead analyst team, this report synthesised data from the survey and incorporated analyst guidance where appropriate. This report provided views by country and persona to provide meaningful and actionable insights for the client.

Analyst Q&A for Stakeholders: Ecosystm’s leading analyst answered questions gathered from our clients’ senior stakeholders. The aim of this session is to equip our client’s executives with a deep understanding of audience needs and be able to better engage with potential clients.

The Client

Our client’s vision is simple; to empower care providers and connect care communities around clearly presented, easy-to-use, and comprehensive health information.

Their connected health solutions enable the healthcare sector to deliver higher-value, more sustainable care.

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Case Study Healthcare Industry Associations Technology

Australian healthcare providers engagement

Image of a doctor using a mobile phone

The Brief

The AHHA approached Best Case Scenario along with their technical partner Original Syndicate to support the Value-Based Health Care (VBHC) Conference to create an engaging hybrid format (both face-to-face and virtual modes),

The aim of the conference was to showcase and celebrate value-based healthcare innovation, initiatives, implementation, research, and training from all areas of the health care system, with discussion on topics as diverse as cancer, stroke, dental health, and more.

They needed us to:

  • Provide virtual delegates with an equally engaging experience as in person delegates.
  • Deliver seamless technical delivery.
  • Support the large number of international speakers presenting.
  • Be agile and flexible to accommodate speakers and sessions chairs changing from presenting in-person to remote. (Due to last minute border closures in VIC)

"The Best Case Scenario team not only provided confidence, they delivered it too, with some delegates informing that it was the best hybrid event they have ever attended! We cannot recommend BCS highly enough and would not hesitate to work with them again.”

Lisa Robey, Engagement and Business Director | Australian Healthcare & Hospitals Association
The Solution

The inaugural VBHC Conference was a great success with over 350 delegates across Australia and Internationally in attendance.

Due to being a hybrid conference, the last-minute border closure in VIC caused little disruption to the delegates as they could still watch and engage with all the sessions and due to our technical expertise, we could easily support speakers who were now presenting remotely.

Highly Engaging Experience

The livestreaming platform we selected allowed the virtual attendees a highly engaging experience to view the sessions, network with all the delegates and interact in live Q&A providing as close to an in-person experience as possible.

Best Case Scenario provide event management for a hybrid value based health care conference in Perth

The Results

Operational Outcomes

  • Successfully coordinated 60+ speakers featuring clinicians, Government representatives and healthcare professionals
  • Seamlessly delivered 19 sessions over two days
  • Coordinated 35 remote speakers | 28 in-person speakers

Engagement Outcomes

  • High engagement – there were 1422 session views over the two-day conference period
  • 350+ interactive attendees (56% virtual | 44% in-person)
  • 130 downloads of sponsor information
  • Over 60% attendees were actively engaged in the Q&A and over 370 questions were asked
Australian healthcare and hospitals association logo
The Client

The Australian Healthcare & Hospitals Association (AHHA) is Australia’s national peak body for public and not-for-profit hospitals and healthcare providers.

Their vision is for a healthy Australia supported by the best possible healthcare system. Their membership includes state health departments, Local Hospital Networks and public hospitals, community health services, Primary Health Networks and primary healthcare providers, aged care providers, universities, individual health professionals and academics. They are uniquely placed to be an independent, national voice for universal high-quality healthcare to benefit the whole community.

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Case Study Healthcare Technology

AI in Medicine Australian Summit

The Brief

Best Case Scenario founder, Luli Adeyemo had dreamed about hosting an engaging platform that would bridge the digital gap in healthcare. There is an urgent need to close the digital divide in the healthcare industry and she knew that it needed to be part of a global community to enable this.

Why global? because other countries are facing similar challenges to Australia, but some have also overcome obstacles opening up an excellent learning resource. On a trip to London in 2018 Luli meet with the CEO of AIMed and it was here that the planning to host AIMed in Sydney started, one of four AIMed summits taking place around the globe.

The key objectives 

  • Education modules of AI for clinicians and non-clinicians at our 2020 summit
  • Networking events between clinicians, government leaders, technologists and alliances who have the ability to propel change 
  • Quarterly magazine on AI in Medicine from a global perspective
  • AI in Medicine free educational webinars
Speaker at AIMed Australia Global Summit Conference
The Solution

Best Case Scenario managed the event end-to-end and it attracted speaker such as:

  • Dr Zoran Bolevich, Chief Executive and Chief Information Officer, eHealth NSW
  • Dr Martin Than, Director of Research, Christchurch Hospital Emergency Department
  • Dr Anthony Chang, MD, MPH, MS, MBA Chairman & Founder and Chief Intelligence and Innovation OfficerAIMed and CHOC Children’s Hospital of Orange County
  • Prof. Antonio Di leva, MD, PhD, FRACS, Consultant Neurosurgeon – Head of the Computational NeuroSurgery (CNS) Lab, Macquarie University
  • Dr George Margelis, Independent chair, Aged Care Industry Information Technology Council
  • Dr Ian Opperman, Chief Data Scientist and CEO, NSW Data Analytics Centre

An active community of human champions with a strong desire to propel AI in healthcare for better patient outcomes.

The Results

Over 80% of respondents indicated they will attend AIMed Australia 2020

It was identified that the next step is to provide an education platform for clinicians and non clinicians on the basic benefits of AI and how it can be applied today to ease workload and improve patient experience seamlessly.

AI should focus on solving problems of clinicians and patients first, and not be focused on the technology (so-called “design AI”).

AI has difficulty in bringing a value proposition for the C-suite executives – therefore a portfolio that includes administrative burden reduction is a key approach.

Planning is now in place for AIMed 2020 to deliver a practical education and training platform for clinicians and non-clinicians, we are having discussions with key groups to create a learning/education community that will equip the healthcare industry with the knowledge they need to make AI an enabler to deliver better patient outcomes.

The Client

A clinician led global movement focused on AI in Medicine

AIMed is the driving force ensuring the healthcare sector is not left behind. Our goals are to eradicate challenges, define AI enabled solutions and create an efficient workplace, with patient outcomes at its core. Our aim is to assist medical professionals to discover new ways to incorporate advances in technology to help the way they work. The AIMed portfolio is instrumental in reshaping the mindsets of individuals and the future of medicine.

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Case Study Healthcare Technology

Digital transformation in modernising aged care

Elderly hands - Aged care can be modernised with a digital transformation

The Brief

Working with Tquila’s Marketing Director in conjunction with their partners Salesforce and Mirus we were appointed to assist with:

  • Venue management: scoping, food and beverage and AV
  • Budget management: prepare, manage and update
  • Speaker management: prepare briefing documents and coordinate AV requirements
  • Registration: Prepare name badges, registration reports and onsite registration
Digital transformation in modernising aged care conference with Tquila ANZ & Salesforce

The Results

  • The event was so successful in Brisbane, they extended the event to Sydney and Melbourne
  • Seamless registration process
  • Speaker coordination flowed seamlessly
Tquila ANZ logo
The Client

Relatively new to the market Tquila ANZ is one of the most talented Salesforce.com consulting teams in the region.

They have helped a multitude of companies define, develop, deploy and evolve their Salesforce investments. Their future mission however was to connect and engage with the wider Aged Care sector.

Categories
Case Study Healthcare Industry Associations

Australian Healthcare Association

scientist doing an experiment - The Australian Healthcare and Hospitals Association (AHHA)

The Brief

Review the entire event operations process & build an efficient process in it place. This included an overhaul of the following functions:

  • Manage speakers
  • Sponsor management and recruitment
  • Track budgets
  • Workflow processes
  • Manage session updates for events
  • Entire event marketing and communications both planning and execution
  • Agenda management and updates
  • Right down to name badge printing on the day

“The first objective was to check whether CHIK’s existing processes and tools could be improved and reused. We try to avoid our clients having to reinvent the wheel or reinvest in new tools unless absolutely necessary.  Once satisfied that existing resources could not be recycled, BCS used their customer need to market solution assessment tool. Basically this involves matching clients’ needs with a solution that would come to close to delivering their ‘best case solution".

Luli Adeyemo, Best Case Scenario, Founder & Director
The Solution

It’s a common marketing challenge where many disparate processes and tools are used for event marketing and operations. Problems arise such as insufficient economies of scale and overall customer experience – both negatives on the bottom line.

CHIK Services required a solution that managed their entire event operation process – from managing speakers, sponsors, budgets, tasks, sessions, event marketing and communications, agenda management – right down to name badge printing on the day.

As a non-profit organisation resources and time are tight, so researching the marketplace for a product that could do all of the above wasn’t feasible. For that reason, CHIK Services engaged Best Case Scenario (BCS) to review their event management process for their flagship industry.

Best Case Scenario started out conducting an internal assessment of CHIK Services marketing processes and tools.

Once the correct processes and procedures were in place, BCS ensured all of CHIK’s data was imported and segmented where possible to create an effective and targeted marketing strategy and communications plan that would create awareness, attract sponsors and delegates and secure high profile speakers, setting this event apart from its contemporaries.

The Results

  • Events & Conference Management
  • Delegate & Online Registration
  • Streamlined Processes
The Client

Health Association Conference

For many years Best Case Scenario managed The Health Association Conference, that attracted an influential gathering of health technology professionals in Australia.

CHIK Services provided global communication services that bridge the health and ICT sector, benefited greatly from our expertise in relation to an overhaul of their event management operations. They required a solution that managed their entire event operation process – from managing speakers, sponsors, budgets, tasks, sessions, event marketing and communications, agenda management – right down to name badge printing on the day.

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Case Study Government Healthcare Industry Associations Technology

NSW Government Health Special Interest Group

e-Health Special Interest Group - Best Case Scenario Event Management

The Background

The NSW Government Health Special Interest Group (SIGs) promotes industry and government collaboration to transform the healthcare industry.

Best Case Scenario is the NSW event partner for the AIIA and have been for the past eight years – we were instrumental in evolving the AIIA’s SIGs program from a few people catching up for a coffee once a month, to what the program is today, regular events attracting 100’s of key executives. Within NSW, the Healthcare, Government, Banking & Financial Services SIGs each host three breakfast briefings and a flagship forum event throughout the year.

The following events are some of the many NSW Healthcare events Best Case Scenario has supported

The Solution
  • Operations Management
  • Sponsor Tracking
  • Speaker Tracking
bcs client AIIA Australian Information Industry Association logo
The Client

The Australian Information Industry Association (AIIA) is Australia’s peak representative body and advocacy group for those in the digital ecosystem. We are a not-for-profit organisation to benefit members, and AIIA membership fees are tax deductible. Since 1978, the AIIA has pursued activities to stimulate and grow the digital ecosystem, to create a favourable business environment for our members and to contribute to Australia’s economic prosperity.